IVR for Call Handlers – Getting the Most From Your IVR System

A call handling centre or call centre is basically a centralised internal office, often used for transmitting or receiving a high daily volume of calls by phone. It may be…

Impact of SD-WAN on business

Impact of SD-WAN on business In recent years, broadband-defined software (SD-WAN) has spread across the sky, and for good reason. While it is still an emerging technology, it is quickly…

How to recognise and avoid phishing scams?

Individuals today are typically familiar with the term ‘online fraud’ and fraudulent activities that include online scams, spam, identity theft, stealing credit/debit card information etc. An incident like losing your…